Information about cookies

Information about cookies

The aim of our Cookie Notice is to inform visitors about the nature, function and use of cookies, and to assist you  in their choice of computer settings.

This Cookie Notice provides you with the information you need to understand how we collect, use and share your information when you visit our website

This Cookie Notice applies to all visits to websites owned by Veolia or entities in its Group.


“Cookies” means the cookies referred to  in Sections 2 and 3 below.

"We/us" means Veolia Environnement SA, “Veolia” acting as publisher (the “Publisher”).

"Third party" means someone who is not you or us.

“User” means visitors or users of the website.

“GDPR” means the General Data Protection Regulation 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.


This Cookie Notice  can be updated at any time, in particular in the event of changes in the applicable regulations. 

Our Privacy Policy (“Privacy Notice”) will give you more details on the main following information:

  • What data is processed by Veolia and for what purposes
  • Security and data transfers outside the European Union
  • What are your rights under GDPR and how to exercise them.
  • The legal terms and conditions (“Legal notice”) of our website can be consulted here (


who are we and how do we manage our website ?

We administrate our website directly. The type of cookies we use and their respective purposes are detailed below.


what are cookies ?

Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

We shall use in the document the general term “cookies” for all the technologies, including but not limited to: cookies, fingerprinting, beacons and other types of tracking technologies


what cookies do we use ?


strictly necessary cookies - always on

Strictly necessary cookies are solely intended to allow or facilitate access to the website. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies are not subject to the prior authorisation of the User since they do not store any personally identifiable data.


audience measurement cookies - always off (subject to User's consent)

Audience measurement cookies make it possible to measure the performance of the website, detect browsing problems, and organise content.

These cookies also make it possible to identify which information on the website may be of most interest to the User, in order to adapt the website to the User, and the relevance of the messages that may be sent to the User.

The data generated by these cookies concern:

•     your visits to the website;

•     your IP address in order to determine the city where the connection originates. In certain cases, subject to exceptions, these cookies do not require the collection of the User’s prior consent.

These cookies are used on a temporary basis only


statistical cookies - always off (subject to User's consent)

Statistical cookies help Publishers, by collecting and communicating information in an anonymous way, to understand how Users who have consented to it interact with their website (sections and contents visited, path on the site) in order to establish statistics on visits and to detect potential errors


third party and social network sharing cookies - always off (subject to User's consent)

Some cookies can offer advertisements from Veolia’s partners, or be installed when the internet User browses other websites. Acceptance of these cookies enables third parties to offer the User targeted advertising. Rejecting them does not necessarily stop advertisements appearing, but that advertising will no longer take account of the internet User’s centres of interest or preferences.

The Publisher can use certain services offered by Third party websites to enable Users to share the content of the website on their social networks or else to follow Veolia accounts on social networks. These are in particular the share button (LinkedIn, Twitter, YouTube, Facebook and Instagram), lists of tweets (Twitter) and videos published on the website (YouTube). 

The aforementioned social network cookies are managed by the publisher of the social network website. The User is advised to read the aforementioned social networks’ management Cookies Policy on the relevant websites: 


  • LinkedIn: 
  • Twitter: 
  • YouTube: 
  • Facebook:


If you consent, these Third parties are able to collect your browsing data and use the data collected via their cookies for purposes they have determined in accordance with their own Privacy Policy. 

To find out more about Third party cookies, you can consult the information given on the third parties’ websites about the installation of their cookies and their rules on data protection.

We remind you, however, that Veolia cannot interfere with such cookies in any way


cookies inventory

You can see our cookies inventory list here

Category of cookiesName of the cookieDomainPurposeDurationLegal basis
Necessary cookiesJSESSIONIDnr-data.netNew Relic hosting monitoringsessionLegitimate interest
Necessary cookiescf_clearance.veolia.comCloudflare security token12 monthsLegitimate interest
Necessary cookies__cfruid.veolia.comCloudflare security tokensessionLegitimate interest
Necessary cookiescookie_agreed.veolia.comConfirm a decision about cookies has been taken100 daysLegitimate interest
Necessary cookiescookie-agreed-categorieswww.veolia.comProvides details about which cookies are granted and which are not granted100 daysLegitimate interest
Statistical cookies_gat_…, _gid, _ga.veolia.comGoogle Analytics cookie1 day, 1 day, 13 monthsConsent
Third party or  social network sharing cookies__Secure-3PAPISID, __Secure-3PSID, __Secure-3PSIDCC, __Secure-APISID, __Secure-HSID, targeting cookies24 monthsConsent

what is the maximum duration of cookies ?


cookie retention periods

Cookies may be retained for a maximum period of thirteen (13) months from the date of the User's consent. The retention periods for each cookie are detailed above


Retention Periods for information collected via cookies 

When the cookie expires, the data collected through these cookies will then either be deleted or anonymised depending on the nature of the cookie.

The information collected through the statistical cookies is kept by the Publisher for a maximum of 25 months.


How can you control and delete cookies ?


cookie consent tool 

Strictly necessary cookies nor can be deleted or disabled. Our website's technical functionality is dependent on these cookies. The Cookie Consent Tool  we use cannot block cookies on Third party websites linked from our website since we cannot technically control those websites. 

With the exception of above "strictly necessary cookies”, which cannot be deactivated, the deposit of all other types of cookies is subject to the prior consent of the User.

Our Cookie Consent Tool can be used to customise your cookie preferences. This tool will record in real time when your cookie preferences and will ask for consent every 100 days to ensure Users stay up to date with changes to our Cookie Notice. Through the Cookie Consent Tool, you can decide whether you want to place audience measurement cookies, statistical cookies, or Third party and social network sharing cookies in your terminal when you are navigating on our website.  You can also delete or block cookies. 

When the User visits the website for the first time, a banner with information on cookies is displayed. The User may then accept/activate or refuse/deactivate the installation of cookies via the information banner, by ticking/unticking the boxes provided for this purpose. With the exception of the box relating to “strictly necessary cookies”, the other boxes are unchecked by default. Any deactivation entails the refusal of the deposit of the cookies in question.

By continuing to browse the website or by clicking on any element of the website, the User validates the installation of cookies according to the default setting.

If the User accepts the recording of cookies in his terminal, the cookies integrated in the pages and contents that he has consulted will be temporarily stored in a dedicated space of his terminal. They will only be readable by the sender.

Refusing unnecessary cookies cannot lead to a restriction of access to our website.

The User's choices (consent or refusal) concerning cookies will be kept for a period of 100 days. After this period, the User's choice will be requested again during a new visit to this website.

At any time, the User may withdraw his/her consent or modify his/her choices concerning cookies by clicking on the link "Modify my consent" accessible on all pages of the Site


using your browser

To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser. Below, you can find how to control cookies from most used system operators on the editor’s dedicated website.

Warning: Your decision whether to accept or reject cookies is itself based on one or more cookies. If you delete the cookies integrated by our website, Veolia will no longer know what you have decided and the next time you visit one of our websites, you will have to make your choice again. You will also have to repeat your choice if you use other browsers or other equipment such as a tablet or smartphone.


how can you get some additional information or exercise your rights ?


by contacting veolia directly

For internal cookies installed by our website originating from us, Veolia invites Users to contact : [email protected].

To exercise your rights on the data directly collected by us, you should contact our DPO : [email protected].


by contacting third party issuers directly

For cookies installed by our website but originating from our Third Parties, Veolia invites Users to contact the issuers  directly via their websites to obtain information about their cookies.

To exercise your rights on the data collected via Third party cookies or for any questions about their processing, you should contact the competent publisher directly


to find out more information

You can also consult the CNIL website in French :